Telephone Tips

Emergency Information

EMERGENCIES DIAL: 911 then (812) 535-6200
Non emergencies dial: (812) 535-5253

If you accidentally dial 911 do not hang up.  Stay on the line and identify the call as a mistake and apologize.  If you do panic and hang up, please call the Guardhouse at 5253 and inform them that the call was a mistake.  The 911 office automatically identifies the origin of the call and calls back to verify the nature of the emergency. Thank you for your cooperation on this matter.

General Telephone Functions

Changing Ring Tone.

For shared offices, changing your ring tone can help you identify which phone is ringing.

  1. From the usual phone screen touch the **** 3 **** tab in the lower right.
  2. Touch the "Superkey" button.
  3. Choose "More..." from the menu options.
  4. Touch "Ring Adjust"
  5. Adjust the Ringer Pitch and Volume to suit your needs.
  6. When finished, touch the "Superkey" button to confirm your selection.

Configuring Call Forwarding.

There are two options for configuring call forwarding:

  1. You can direct all calls to immediately be forwarded to another number without ringing your phone
  2. You can select calls to be forwarded if you do not answer your phone or are currently using it.

To configure call forwarding on digital display phones (Mitel IP Phones) choose forwarding from the settings menu.

  1. In the usual phone display mode, touch the "Phone" label in the upper left corner.
  2. Touch the "Settings" button.
  3. Select an existing call forwarding option or choose New to configure a new call forwarding option.
  4. If creating a new option, enter the name of the option and the extension numbers to be dialed.
  5. Save and enable the call forwarding function.
  6. To disable call forwarding, select "None (Turn Off Call Forwarding) from the Call Forwarding Settings screen.

Do Not Disturb / Route all Calls to Voicemail

This feature should be used sparingly, it will route all calls directly to the voice mail system until turned off.

To configure Do Not Disturb on analog phones:

Pick Up

This feature allows you to pick up a call when you are in a shared office group.

Rebooting an Unresponsive Phone

Voicemail Setup

Setting up your new mailbox

When you access your mailbox for the first time, a user tutorial automatically activates. This will guide you through how to record a greeting, a name, and change your password.

Accessing your mailbox

From your own extension

From outside the office

Basic Voice Mail Commands:

While the message is playing:

After message has played:

Changing Your Greeting

Changing Your Name

Changing Your Passcode

Voice Mail Group Lists

If you consistently send a voice mail message to the same group of individuals, you may set up a group list by:

Activating / Troubleshooting Voice Mail

If you are having issues with missed calls NOT going to voice mail, you can enter these codes and the call will then be handled correctly. These instructions ONLY affect Busy and No Answer situations. Your phone will continue to ring as normal.