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Crisis Intervention

The SMWC Student Counseling Center provides appropriate crisis intervention services to campus in a variety of ways. In addition to clinical support, consultations and trainings are always available through our office.

• 24/7 crisis support through Timely Care
• When faced with students in distress or crisis, the SMWC Student Counseling Center recommends the following steps:
  • See Something – notice the behaviors or appearance that has caused you to develop concern for the student in question.
  • Say Something – if safe for you to do so, ask the student how they are and if they need support or resources
  • Do Something – ensure that a student accesses the help they need, which may include: contacting public safety or 911 if the student is a risk to themselves or others, walking the student to the Student Counseling Center and waiting with them for the next available clinician, helping the student access TimelyCare in a confidential location or following up with an early alert or consultation with a member of the Student Counseling Center staff.
• If assisting a student in crisis but not a risk to themselves or others, it is critically important that you assist them in accessing crisis support either by walking them to the Student Counseling Center and waiting for the next available staff member or assisting the student in accessing crisis support through TimelyCare. If assisting a student after hours when Student Counseling Center staff are not available, assist the student in accessing TimelyCare’s crisis support or help them to connect with 988 (Crisis Support Hotline).
• It is important to remember that if a student appears to be a danger to themselves or others, emergency services must be contacted first.